Tokyo Carpet

Need to return something?

No need to rush. Return anytime within 30 days.

You're responsible for the goods until they reach us. Items must be returned in resellable condition, with the original packaging unopened and the seal intact. We recommend taking a photo when handing your return to the delivery company, just in case.

Please add extra packaging to keep the manufacturer’s box clean and damage-free on its journey back. Use a carrier that offers insurance — if goods arrive damaged, we won’t be able to issue a refund. Better safe than sorry.

It’s your responsibility to arrange all returns and cover the cost. Don’t forget to include a completed return form — without it, your items may be lost and your refund won’t be processed.

Cancellations

Orders cannot be cancelled and reordered in a sale or using a discount code after the initial order. The first order will remain valid in all cases.

Before dispatch: Changed your mind? No problem — contact us and we’ll refund you in full within 14 days.

In transit: If your order is already on the way, let us know. We’ll work with the courier to stop it and refund you minus delivery costs within 14 days.

After delivery: You have 30 days from the delivery date to return your items if you change your mind.