Need help?
Frequently Asked Questions
General Enquiries
Floating floors (click systems) e.g. Laminate and SPC should not be fitted under the weight of Kitchen units. As you need to allow for expansion of the floor. (Kickboards, Piths & Sideboards can be fitted after installation of floating floors).
Glue down floors such as engineered wood or LVT can be fitted fully wall to wall and the kitchen units can be fitted on top.
Floor Street are a retailer of floor covering, and we are not an installation company, we do not offer floor installation as a service. 3rd party businesses do all installations, and you pay them directly for that service. These companies are local and trusted contractors have been working with us for years. Your installation guarantee is with the contractor hired to do your work and Floor Street does not endorse and con not accept any responsibility for their work. Floor street is responsible for the products you purchase, and the manufactures warranty covers you for that product.
Here is how it usually works…
Step 1: Find the floor you love with the help of your decor and technical consultant at Floor Street
Step 2: Get a quote based on the measurements you have provided, or we have taken via home visit.
Step 3: Purchase your floor and accessories which can be sent direct to you or kept here until needed.
Step 4: Contact our trusted fitting partners and book an installation date.
Step 5: Wait until your new floor is fitted and enjoy the quality.
Yes, you can order a sample for all our flooring and stair runners, the option is on the product page. Click ‘Order a sample’.
Use our Calculator on our website to know the exact number of packs you require. This will take into consideration 10% waste for Straight Planks and extra 15% waste for Herringbone.
Please view our blog (https://floorstreet.co.uk/blogs/news/measuring-your-rooms-for-fantastic-flooring)
Or watch our video on YouTube on our to measure your rooms. (https://www.youtube.com/watch?v=z2P4Mj7Sxp0)
If the current flooring is fixed to the subfloor and in good condition, you may be able to apply a new floor on top. We also recommend checking with your fitter beforehand.
Delivery & Order Enquires
Please view delivery details on our Shipping policy page. https://floorstreet.co.uk/policies/shipping-policy
Please view delivery details on our Shipping policy page. https://floorstreet.co.uk/policies/shipping-policy
This is possible to do if your original order has not been dispatched. Please contact sales@floorstreet.co.uk
Please refer to the Returns and Refunds policy page. https://floorstreet.co.uk/policies/refund-policy
Please view the Returns and Refunds policy page. https://floorstreet.co.uk/policies/refund-policy
Yes, please view the details on our Shipping policy page. https://floorstreet.co.uk/policies/shipping-policy
Please give our team at Floor Street 7 days from the time you notify us, so we can prepare your order for delivery.
You will receive a delivery date via email. As for an expect delivery time, this will be between 9am and 6pm on the day of your delivery. Sometimes couriers may get in contact with you on the day of delivery to offer you a tracking link/time window. However, this is not always guaranteed as different couriers operate differently in different areas. Please note: Drivers usually call ahead in advance and then again when they are at the property. They will wait at the property for up to 15 minutes and can also drop it off on your driveway/in front of the house ONLY with your permission.
What flooring if for me?
Stone Plastic Composite (SPC) flooring is a rigid core luxury vinyl tile that is made to look and feel like natural wood while offering advantages over traditional material. SPC flooring is an innovation in the flooring world and has greatly increased in popularity for its ease of installation, durability, waterproof qualities and aesthetic looks.
Luxury Vinyl Tile (LVT) offers many benefits, some of them being cost effective, improved scratch resistance and waterproof. LVT will imitate materials such as stone, marble and wood.
Laminate flooring is a multi-layer flooring product, synthetically made and put together in a lamination process. Laminate flooring will replicate the look of wood and sometimes stone. Laminate flooring is a lot easier to install compared to real wood/ engineered wood. This makes it a lot easier for DIY homeowners to install.
Engineered wood flooring looks the same to hardwood on the surface, but engineered wood is made from a high-quality plywood core with a thin layer of hardwood flooring on top. Engineered wood can be a lot more affordable option to give that real wood finish and feel.
Click system flooring is a simple mechanism for DIY fitting. This allows two planks to fit together and ‘click’ into one another and locks the flooring to each plank.
Glue down flooring means you secure the floor planks to the subfloor using a bonding agent or adhesive.
Stone Plastic Composite (SPC)
How to clean my floor?
Daily cleaning - Dry mop with a suitable laminate cleaning solution.
Weekly intensive cleaning - Mop and bucket with suitable laminate cleaning solution.
We do not advise to use a steam mop as temperatures can be too high and can cause damage.
We always recommend vacuuming the floor beforehand.
Daily cleaning - Dry mop with a suitable vinyl cleaning solution.
Weekly intensive cleaning - Mop and bucket with suitable vinyl cleaning solution.
We do not advise to use a steam mop as temperatures can be too high and can cause damage.
We always recommend vacuuming the floor beforehand.
For Engineered Wood please refer to our cleaning products on our website, to see which products are suitable for your Engineered wood.
How to DIY my product?
Please watch our guide to how to fit Herringbone Flooring on our Floor Street YouTube video (https://www.youtube.com/watch?v=u9sfIfKycNk)
Please watch our guide on how to fit Stair Runners on our Floor Street YouTube video (https://www.youtube.com/watch?v=rEsGPgQ3cuw)