Flooring Warranty
- All our flooring products come with a manufacturer’s warranty ranging from 10 to 25 years. The specific warranty period for each product can be found on the product page. Please note that the warranty is provided by the manufacturer, not Floor Street, as they are the producers of the flooring.
- In the unlikely event that you need to make a claim, we will assist you throughout the process, ensuring that your best interests are taken into account.
Warranty Claim Process
To process a warranty claim, an independent inspection is required to determine whether the fault lies with the product. Here are some key points to keep in mind:
The cost of the inspection is your responsibility until it is confirmed that the fault is due to a manufacturing defect. If the product is found to be faulty, the supplier will reimburse you for the full inspection cost, and we will offer a refund or replacement.
Without an independent inspection, a warranty claim cannot be processed.
Important Factors to Consider Before Making a Claim:
- Installation Conditions: Was the product installed correctly and as per the manufacturer's guidelines?
- Moisture Barrier: Was a moisture barrier used where required?
- Subfloor Preparation: Was the subfloor fully dry before installation?
- Cleaning Methods: Have any liquids been used to clean the floor? If so, what type?
- Room Conditions: Were humidity levels maintained as per manufacturer recommendations?
- Gapping & Expansion: Has the product been allowed the necessary expansion space?
- Pre-Installation Damage: Could the product have been damaged before installation?
- Installation Materials: Was the manufacturer’s recommended adhesive, underlay, and accessories used?
- Installer Credentials: Who installed the floor? Was it a professional installer following manufacturer guidelines?
In most cases, we will work with you to resolve the issue before escalating it to the supplier. However, please remember that the flooring warranty is from the manufacturer and not from Floor Street.
Stair Runner Warranty:
Our stair runners come with a lifetime warranty from Floor Street, covering any manufacturing defects. However, this warranty does not cover:
- Wear and tear
- Stains and dirt
- Rips and scuffs
It only applies to faults arising from the manufacturing process. If you encounter any issues, we are happy to assist in resolving them.
FAQs
Check the product page for the specific warranty details for your flooring product.
Contact us with details of the issue. We will guide you through the process, including arranging an independent inspection if necessary.
You are responsible for the inspection cost initially. If the product fault is confirmed, the supplier will reimburse you fully.
No, an independent inspection is required to validate the claim.
This depends on the supplier's process, but we aim to assist you in getting a resolution as quickly as possible.
Yes, all our stair runners come with a lifetime warranty covering manufacturing defects.
If you have any further questions, feel free to contact our team. We are here to ensure you receive the best quality flooring with complete peace of mind!