Yes, if you need to reschedule your delivery, please let us know at least 72 hours in advance. This gives us time to update your order and notify our delivery partners.

Changes requested within 72 hours of delivery may incur a fee, as your order may already be in transit or prepared for dispatch.

To request a change, contact our team at help@floorstreet.co.uk.

Delivery times vary by product. Please check the latest details on our Shipping Policy page.

Yes — we offer samples for all flooring and stair runners. Just visit the product page and click ‘Order a Sample’.

Yes, our smart Flooring Calculator helps you estimate how much flooring you'll need, including recommended waste allowances:

• Straight Plank Floors: +10% waste
• Herringbone Floors: +15% waste

This ensures you have enough material to complete your space without running short.

Please be sure to select the ‘Add Waste’ option on the product page when placing your order.

Floor Street is a flooring retailer, not an installation company. We don’t provide fitting services directly. Instead, we can connect you with trusted local contractors we’ve worked with for years. These professionals are independent, and you’ll pay them directly.

Please note: your installation guarantee is with the contractor. Floor Street is only responsible for the flooring products you purchase, which are covered by the manufacturer’s warranty.

Here’s how the process usually works: 
1. Browse our user-friendly website to choose your floor and order samples directly from each product page.

2. Get a quote based on your provided measurements directly on our website with our smart calculator. 

3. Purchase your flooring and accessories. We can ship it to you or store it until needed. 

4. When you're ready to book, just contact us and we'll connect you with a recommended local fitter to schedule your installation.

5. Enjoy your beautiful new floor!