Your delivery is set for the date you selected at checkout. If anything changes, we’ll reach out to arrange a new date. if you need to make any changes just let us know. no surprises, just smooth service.

Your delivery is set for the date you selected at checkout. If anything changes, we’ll reach out to arrange a new date. if you need to make any changes just let us know. no surprises, just smooth service.

Absolutely! We’ll keep you in the loop every step of the way. Expect email reminders in the days leading up to your delivery, plus a text on the day with your eta.

Yes, for most products and most areas in the UK! Just select your product, enter your address at checkout, and order before 12pm (Mon-Thurs) to check availability. Need help? Contact us!

We deliver to most areas across the UK, including Scotland, Wales, and Northern Ireland. Unfortunately, we’re unable to deliver to addresses in the Republic of Ireland.

No problem! Get in touch with us as soon as possible, and our team will do their best to help.

Your flooring will arrive either on pallets via a Heavy Goods Vehicle (HGV) or bubble-wrapped with a courier van, depending on the order size. our delivery partners deliver Monday to Friday, 8:00 AM – 6:00 PM, and someone must sign for the delivery. All deliveries are Kerbside, so be ready to unwrap and move your flooring inside, or have an extra set of hands to help. If access to your property is tricky, let us know in advance to avoid any delays and extra charges.

Palletised deliveries are Kerbside, meaning the driver will get your order as close to your property as possible. However, obstacles like narrow roads or uneven surfaces may affect access.

We do our best to deliver your entire order in one go, but sometimes it may arrive in separate shipments. This can happen if your items are coming from different warehouses or if certain products require a separate courier due to their shape or size. If this applies to your order, we’ll keep you informed once it’s dispatched.

No worries, we’ll reach out to reschedule. However, a redelivery charge may apply if our delivery partners incur any additional costs.

Although delivery dates can be selected, as a company, we have a 10 working day grace period to fulfil your order if there are any delays. within this time frame we can not cancel or refund or be liable for any compensation. after this time you can request a full refund but no compensation of any sort.

We carefully quality-check every order before it leaves our warehouse, but if your flooring gets damaged in transit, don’t worry—we’ve got you covered. Simply accept the delivery, take photos, and sign for it as damaged. If the damage is inside the packs, let us know as soon as you spot it. Just send us some pictures, and our team will sort it out for you as quickly as possible!

We double-check every order before it leaves our warehouse, but if you receive the wrong items, do not accept the delivery. Instead, let the driver know and contact us right away. If you’ve already accepted it by mistake, just send us a photo of what you received, and our team will work quickly to sort it out for you.

No problem! You have 30 days from the delivery date to return some or all of your order for a refund. For full details on how to process your return, check out our Returns Page.