High expectations are the key to everything
Service |
Delivery Details |
Price |
|---|---|---|
| England & Wales | ||
| Standard Delivery | Orders under 50kg | £6.99 |
| Standard Delivery | Orders over 50kg | £29.95 |
| Scotland | ||
| Standard Delivery | Orders under 50kg | £14.99 |
| Standard Delivery | Orders over 50kg | £75.00 |
| Additional Services (Not available to Scotland) | ||
| Next Day Delivery | Order before 12pm (Mon-Thurs) / under 50kg | £14.99 |
| Next Day Delivery | Order before 12pm (Mon-Thurs) / over 50kg | £49.95 |
| White Glove Service | Room of choice & handling service | £140.00 |
| Free Delivery | ||
| Samples | Across the UK | FREE |
England & Wales
Scotland
Standard Delivery
Our Standard Delivery offers a flexible and reliable kerbside service. Choose a delivery date from 3 working days, or schedule up to 3 months in advance, with deliveries taking place Monday to Friday.
Next Day Delivery
We offer next day delivery on orders placed before 12pm. Orders placed after this time on Thursday through to Friday before 12pm will arrive Monday, while orders placed after this time on Friday, over the weekend or on Bank Holidays will be delivered Tuesday; please note this service is not available for Scotland or hard-to-reach postcodes.
White Glove Service
We offer a premium White Glove delivery service for some areas, designed to give you a seamless, stress-free experience from start to finish. Your order is carried inside to your room of choice on a pre-selected delivery date, with day-before confirmation and a 1-hour ETA on the day, plus pallet removal, reduced damage risk, and no heavy lifting required.
DELIVERY DAY
To help ensure a smooth delivery, we kindly ask that you make the necessary preparations to avoid any delays or issues, particularly for kerbside deliveries such as flooring. To support you, we’ve put together a few helpful tips below:
The right access:
Could a fire-engine-sized vehicle easily access your road or driveway? Yes? Our standard delivery should work just fine. No? let us know via comment box at checkout and we’ll make the necessary arrangements to get your flooring to you hassle free.
Stay alert:
Don’t miss out! Make sure someone’s in to receive your flooring. If no one’s home when we arrive, a redelivery fee may apply.
Final checks:
Check your flooring packs to ensure everything’s perfect and exactly as expected. If you notice anything odd let us know right away via email to help@floorstreet.co.uk
4 Months
FREE Storage
Store your flooring with us completely free for up to 4 months. Perfect for renovation projects and new builds.
Before Delivery FAQs
Your delivery is set for the date you selected at checkout. If anything changes, we’ll reach out to arrange a new date. If you need to make any changes just let us know. No surprises, just smooth service.
Yes — some of our delivery partners offer tracking on the day of delivery. While this isn’t guaranteed across all couriers, you may receive a text or email with a live tracking link if your area supports it. If you're unsure, feel free to contact us for updates.
Yes, for most products and most areas in the UK except Scotland. Just select your product, enter your address at checkout, and order before 12pm (Mon-Thurs) to check availability.
We deliver to most areas across the UK, including Scotland, Wales, and Northern Ireland. Unfortunately, we’re unable to deliver to addresses in the Republic of Ireland.
Yes, if you need to reschedule your delivery, please let us know at least 72 hours in advance. This gives us time to update your order and notify our delivery partners.
Changes requested within 72 hours of delivery may incur a fee, as your order may already be in transit or prepared for dispatch.
To request a change, contact our team at help@floorstreet.co.uk
No problem! Get in touch with us as soon as possible, and our team will do their best to help.
Delivery Day FAQs
Your flooring will arrive either on pallets via a Heavy Goods Vehicle (HGV) or bubble-wrapped with a courier van, depending on the order size. our delivery partners deliver Monday to Friday, 8:00 AM – 6:00 PM, and someone must sign for the delivery. All deliveries are Kerbside, so be ready to unwrap and move your flooring inside, or have an extra set of hands to help. If access to your property is tricky, let us know in advance to avoid any delays and extra charges.
Palletised deliveries are Kerbside, meaning the driver will get your order as close to your property as possible. However, obstacles like narrow roads or uneven surfaces may affect access.
We do our best to deliver your entire order in one go, but sometimes it may arrive in separate shipments. This can happen if your items are coming from different warehouses or if certain products require a separate courier due to their shape or size. If this applies to your order, we’ll keep you informed once it’s dispatched.
No worries, we’ll reach out to reschedule. However, a redelivery charge may apply if our delivery partners incur any additional costs.
Although delivery dates can be selected, as a company, we have a 10 working day grace period to fulfil your order if there are any delays. within this time frame we can not cancel or refund or be liable for any compensation. after this time you can request a full refund but no compensation of any sort.
After Delivery FAQs
We carefully quality-check every order before it leaves our warehouse, but if your flooring gets damaged in transit, don’t worry—we’ve got you covered. Simply accept the delivery, take photos, and sign for it as damaged. If the damage is inside the packs, let us know as soon as you spot it. Just send us some pictures, and our team will sort it out for you as quickly as possible!
We double-check every order before it leaves our warehouse, but if you receive the wrong items, do not accept the delivery. Instead, let the driver know and contact us right away. If you’ve already accepted it by mistake, just send us a photo of what you received, and our team will work quickly to sort it out for you.
No problem! You have 30 days from the delivery date to return some or all of your order for a refund. For full details on how to process your return, check out our Returns Page.