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Stair Runners

LIFETIME GUARANTEE

guarantee coverage

Polypropylene Stair Runners

Our polypropylene stair runners are guaranteed to be stain-proof for life. Polypropylene fibers are inherently resistant to stains due to their non-porous nature. This ensures that everyday spills and accidents will not leave lasting marks on your stair runners. However, please note that this guarantee does not cover stains caused by chemicals or substances not typically found in a household environment.


Wool Stair Runners

Our wool stair runners are guaranteed to be moth-proof for life. Wool is a natural and luxurious material, but it is also susceptible to damage from moths. We treat our wool fibers with a special moth-proofing solution that is effective for the lifetime of the carpet. This treatment ensures that your wool stair runners will remain free from moth damage under normal conditions.


Organic Cotton tapes

Our cotton stair runners are crafted for durability and aesthetic appeal. While cotton is a strong and versatile material, it requires care to maintain its appearance. Our warranty ensures that the cotton fibers will not degrade under normal wear and tear conditions. However, please note that excessive exposure to moisture or chemicals can affect the integrity of the cotton fibers. The tapes on our stair runners are guaranteed not to fade under normal conditions. We use high-quality dyes that are resistant to fading from sunlight and everyday use. However, exposure to harsh chemicals such as bleach can cause discoloration, and such incidents are not covered under this warranty.


General Warranty Terms

We guarantee that our stair runners will withstand the test of time, outside of normal wear and tear. Our lifetime warranty covers:

  • Defects in material and workmanship.
  • Stain-proofing for polypropylene stair runners.
  • Moth-proofing for wool stair runners.
  • Integrity and durability of cotton fibers.
  • Non-fading ending tapes under normal conditions.


Exclusions

While our warranty is comprehensive, it does not cover:

  • Accidental damage such as spill stains, rips, and tears.
  • Damage caused by pets.
  • Damage from fire, moisture, and mold.
  • Stains or discoloration caused by exposure to chemicals.
  • Anything else beside our stair runners.


Care and Maintenance

To ensure the longevity of your stair runners, we recommend the following care guidelines:

  • Regular vacuuming to remove dirt and debris.
  • Prompt cleaning of spills with a mild detergent.
  • Avoiding exposure to direct sunlight for prolonged periods.
  • Keeping the stair runners away from harsh chemicals.


Claim Process

To make a warranty claim, please contact our customer service team with proof of purchase and a description of the issue. Our team will guide you through the process and arrange for inspection and repair or replacement if necessary.